The English Tea Company Blog

 

When in the mood this is where the English Tea Company founder Gary Pepworth blogs about tea, running an online tea store, reminisces about running an English Tea Room in France and anything else that needs comes to mind.

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Delivery charges continued

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Back to my favourite topic of delivery charges. This is something that I seem to wrestle with more than anything else.

In short, you don't like paying them and I don't like charging them. Alas the delivery companies who bring my tea to you insist on being paid for doing so.

At the time of writing the Royal Mail charge me £2.80 for to send a small parcel weighing up to 2kg, second class.

I charge you £3, which includes the postage, the cost of the box (yes my box supplier insists on being paid too), a label and the cost of dropping off the parcel at the post office. In total this comes to more than £3.

You don't pay for filler in the box because I don't pay for it. I receive it free of charge from a local factory who give it to me rather than throwing it out.

Until today I was charging either £3 no matter how big the order, even offering free delivery on orders over £30. Unfortunately this often meant the postage costs left very little left over for me. As much as I enjoy sending tea to my customers I need paying too, so I've revised the charges.

I'm keeping the charge at £3 but only for orders up to 2KG in weight. Above this the charge will be £5.80, no matter how big the order.

For my local customers in Thornbury BS35 1 and BS35 2 post code areas, delivery will continue to be free and for a limited period, new customers can get free delivery on their first order.

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